Immediate Escalation

Nice to hear from you. I’m good thanks, how are you?
Thanks for letting me know about August, that’s absolutely fine from my perspective as producer; I’ve copied in CA in case she needs to OK things from her side or follow any set procedure. (I’ve taken a step back from managerial duties since CA joined us in Easter)

Title
Immediate Escalation

Description
The principle of "Immediate Escalation" encourages not responding directly to any uncomfortable or challenging communication, but instead escalating the matter to a higher authority within the team. By involving someone else who is more equipped to handle the situation, the artist can maintain proper professional boundaries and ensure that executive decisions are handled appropriately by a manager or senior figure. This approach prevents the artist from becoming overburdened and reduces the risk of undermining management's authority.

Notes Comments
The incident involving SL, in which RD directly responded to a potentially sensitive situation, highlighted the importance of having a manager like CA in place to take the lead on such matters. By replying to SL without first consulting CA, RD inadvertently gave the impression that he was in charge and making executive decisions. The goal of having a manager is to ensure that decisions of this nature are handled by someone who can take a step back and provide strategic leadership. This development ensures that future situations will be escalated immediately to CA or another senior figure, preserving the integrity of the artist-management structure.

Implemented
Implemented Date: 27/11/2024
Implemented By (Individual): RD
Implemented By (Organisation): R&BM

INDIVIDUALS

CA, Manager
To oversee all sensitive or complex communications, particularly those requiring strategic decision-making. CA should be consulted before any final decisions are made or actions are taken, ensuring that RD’s role remains focused on performance.

RD, Producer
To refrain from making direct executive decisions or responding independently to communications that may require a managerial response. RD must involve CA or another senior figure in all matters that fall under management’s purview.

SL, Piano
Contacted producer directly, bypassing management, to discuss contractual topics.

READ MORE...

This development was triggered by the following incidents...
Decision to Contact Producer and Bypass Management
LE Intervention on FJ Incident – Diáspora @ The Jazz Café, London (Camden) + Fiesta Latina - 27/12/2016
SA's Resignation from Diáspora's Recording Participation – 12th December 2015